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Services


Ascend into excellence with our SAP HCM and SuccessFactors Services

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Services


Ascend into excellence with our SAP HCM and SuccessFactors Services

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Full Lifecycle Implementations


Full Lifecycle Implementations


HR Focal Point has the team that can focus in on implementing and customizing our clients' SAP HR system and Cloud HR system to match their needs. 

We format all of our implementation solutions to be flexible so that after the implementation is complete our clients will be prepared for all future day-to-day operations. We can assist our clients with every step of the implementation process whenever they need as well as offer knowledge transfer. Because we offer precision HCM and SuccessFactors support for implementations we can achieve your goals on time, on point and on budget, thus maximizing your ROI. Our team is eager to guide you through the entire full lifecycle implementation process as shown below.

  • Project Charter/Scope Definition: HR Focal Point resources will help streamline the design questions to ensure that the scope is clearly defined thus avoiding scope creep.
  • Requirements Gathering/Blueprinting: Our team is highly skilled and has a deep understanding of SAP core functionality, SuccessFactors cloud processes, along with general business policies. Should requirements arise that are outside of “standard functionality”, no need to worry as HR Focal Point has the knowledge and experience to build flexible solutions to meet client specific requirements.
  • Configuration/Construction: HR Focal Point has seasoned consultants who constantly meet the construction deadlines and deliverables.
  • Testing/Training: Standardizing testing for re-usability is critical for any ERP system. HR Focal Point can help clients develop a set of regression tests that can be leveraged at any time. In addition to this, our consultants have outstanding oral and written communication skills, allowing our team can provide high quality training solutions.
  • Deployment/Optimize: An effective implementation that is delivered on time and within budget is key to a successful project. HR Focal Point has consistently provided this standard of high quality solutions for our clients.

We have you covered every step of the way!

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Post Implementation


Post Implementation


HR Focal Point is available to support you, not only during your implementation, but afterwards as well.

We realize how important stabilization of your new ERP System is. This is why we work closely with each client after the implementation to certify that every opportunity to add value to your investment is being evaluated and accomplished. We pride ourselves on being able to assess and quickly fix any implementation issues that arise, which will save you time and money. We also are able to offer you additional training and/or knowledge transfer should the need arise. Basically, our expertise and commitment to assist you and your team does not stop at go-live.

By selecting HR Focal Point for your Post Implementation support, we are able to provide with the following ongoing business initiatives:

  • Support for the business team
  • Development of centralized processes and training
  • Tax reporting
  • Payroll runs and reporting
  • Master Data updates and processes
  • Government compliance
  • Data loads and interface support
  • Ad-hoc report creation
  • Support team to help address ongoing needs ERP needs: frequency of support pack application, regression testing, planning for future functionality and upgrades.

Upgrades


Upgrades


Upgrades can be an arduous endeavor, but with the proper planning, team management and communication they can be successfully accomplished.  HR Focal Point has the experience and knowledge to work with your team to assure your upgrade goes as smoothly as possible.  Our talent ranges from the technical to functional to business user so we can look at your goal and assess how best to accomplish it.  We can offer you risk assessments, impact analysis’ and testing strategies to ensure a successful upgrade.  We will also work directly with your BASIS team to bring everyone together for a cohesive team and successful outcome.

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Production Support


Production Support


HR Focal Point's clients utilize our expertise through a variety of levels of support ranging from all outsourcing of HR functional production support down to intermittent "as-needed" production support.

Our team will be able to significantly assist you with Production Support in the following HCM and SuccessFactors modules:

  • SuccessFactors Core HR
    • SuccessFactors Employee Central
    • SuccessFactors Employee Central Payroll
  • SuccessFactors Talent Management
    • SuccessFactors Recruiting
    • SuccessFactors Onboarding
    • SuccessFactors Learning
    • SuccessFactors Performance and Goals
    • SuccessFactors Compensation
    • SuccessFactors Succession and Development
  • SuccessFactors Analytics Solutions
    • SuccessFactors Workforce Analytics
    • SuccessFactors Workforce Planning
  • SuccessFactors Social Collaboration 
    • SuccessFactors Jam
  • Payroll
  • Time
  • Strategic Project Management
  • Portal Development
  • ABAP Development
  • LSMW
  • Custom Interface Development
  • Workforce Planning Analytics and Executive HR Reporting
  • HR Security and Authorizations

Furthermore, HR Focal Point offers you a dedicated support portal where your team of individual authorized users can submit and keep track of the status on production support tickets. This support portal provides the centralized structure and means to most efficiently submit, prioritize and manage support issues so that they are addressed as promptly and effectively as possible.

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Product Improvement Assessments


Product Improvement Assessments


Optimization and improvements of an ERP system are required at times to ensure that your platform is achieving top performance. At HR Focal Point we offer our clients a couple of different Product Improvement Assessments to revitalize and enhance their HR system.

  1. The first method for improvement is via our individualized product assessment. Give us your pain point and we will come in and review, research, analyze and assess how you can remedy that process to make it work more effectively, thereby reducing your long term costs.
  2. Another method for improvement is our continual process assessment. The advantage to this model is that you gain more efficiencies from your HR system and experience fewer emergency support issues as the continuous process improvement takes place. This model is typically paired with production support and/or implementation services as we will need to become familiar with your system while working in it on a daily basis.

Here are some additional ways we can help improve your HR system:

  • Rebuilding/reworking patch-work time/payroll schemas to reduce complexity and points of error
  • Implementation of new SAP functionality, e.g., Adobe Forms, xSS applications, HR Workflow, Payment Medium Workbench, Time Manager’s Workplace, Employee Self-Service, Manager’s Desktop or MSS.
  • Implementation of functionality that never made it in the ‘initial phase’ of your implementation and was never able to be revisited, e.g., process models, business process user menus, full documentation of configuration and/or business processes, structural authorizations, HR data archiving, tighter HR security controls, more in-depth knowledge transfer to end-users, activating table logging or HR data archiving.
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Project Management


Project Management


At HR Focal Point we are focused on delivering projects successfully with our industry leading ideas, knowledge and expertise. By working closely with out clients and fully utilizing our knowledgeable, skilled team we conduct productive projects.


Our Project Managers will ensure that all key fundamentals of project management are addressed and delivered successfully:

  • Resources: Finding and retaining qualified team members during the duration of the project helps to ensure the project tasks are completed on time.
  • Time: Tracking and ensuring milestones are completed as planned will help a project progress according to schedule.
  • Money: Keeping project costs aligned to the budget is critical.
  • Scope: Defining and holding scope to the original requirements will help to ensure a successful project.
  • Communication: Communication is the key and we plan to use it to unlock the team’s potential.

HR Focal Point has the talent to make your project a success! We have years of experience leading customers through the sometimes tricky and politically charged environments in which projects exist. We are believers in relationship building and we take that belief into every project we lead. We will assemble a cohesive team and thereby create a healthy work environment resulting in more productivity and a successful outcome.

SAP Portal Development


SAP Portal Development


HR Focal Point’s SAP Portal development services provide your company with multiple options for implementing SAP ESS/MSS and other web applications in a way that best suits your business.  With experience developing and teaching Java Web Dynpro, ABAP Web Dynpro, NWDI/NWDS, Knowledge Management, BSPs, Adobe Forms, and everything in between, we have experience in all areas of SAP Portal Development.

We also have experience developing SAP Portal solutions at multi-country and multi-language clients.  Don’t settle for a team of low cost, less experienced developers when you have the option to select HR Focal Point’s team of proven developers.  We can guide you through the SAP Portal development process along side your team, or we can handle the entire development stream, saving you both significant time and money while avoiding common pitfalls in the process.

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Custom Interface Development


Custom Interface Development


One of the benefits with SAP is the ease of which you can build custom interfaces to 3rd party programs or providers.  Our team has vast experience creating a wide array of custom interfaces:

  • Time data – Inbound and Outbound Time Data (raw punches as well as summarized data)
  • Payroll data – Outbound Master Data for Payroll Outsourcing
  • Payroll data – Inbound and Outbound Payroll Results
  • Compensation data – Inbound and Outbound Performance and Compensation Data
  • Benefits data – Outbound Demographic Data
  • Benefits data – Outbound Payroll Deduction Data
  • Benefits data – Outbound Cobra Data
  • Benefits data – Inbound Enrollment Data

Our team is intimately familiar with the HCM and SuccessFactors workspace and therefore is able to work quickly and efficiently on any custom interfaces you may require.

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Staff Augmentation


Staff Augmentation


HR Focal Point has the reach and the resources to connect you to the very best SAP HCM and SuccessFactors talent.  Our goal is to seamlessly integrate with your team and your goals.  What’s more, using our team removes the risk associated with hiring new talent and gives you the confidence that you need to move quickly and achieve measurable results.

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Knowledge Transfer


Knowledge Transfer


One of the toughest challenges to any project or implementation is Knowledge Transfer.  It is also the final drive to the success of the project, so its importance cannot take a back seat.  HR Focal Point has the knowledge and experience to bring your team up to speed on all processes so that they can work effectively and efficiently.  Our goal is to make sure your team knows how to run your system.

We also provide spot training for anything within the SAP HCM and SuccessFactors workspace. Whether you hired a new payroll team member and need spot training on payroll processes or want to train your team on year end processes, we have you covered.  Our experts can lead and guide you through any challenges you are facing.