A Precision Approach to SAP HCM and successfactors

When Time, Accuracy, and Quality Support are Essential, HR Focal Point's Precision Approach to SAP HCM and SuccessFactors Solutions is the Clear Choice.


A Precision Approach to SAP HCM and successfactors

When Time, Accuracy, and Quality Support are Essential, HR Focal Point's Precision Approach to SAP HCM and SuccessFactors Solutions is the Clear Choice.

Our Approach

Our Approach

Simply put, HR Focal Point works for you.

Our focus is on developing relationships, whether we are your Implementation Team, your Production Support Team or something in between. We will streamline your existing functionality to allow you to work better and smarter.

  • We offer what you need, when you need it, for as long as you need it.
  • We are unsurpassed in depth of knowledge and industry experience in the SAP HCM and SuccessFactors space.
  • We are the SAP HCM and SuccessFactors team that will allow you to achieve your goals on time, on point and on budget, thus maximizing your ROI.
  • We provide innovative solutions from both inside and outside of the box.
  • We offer a flexible engagement model so you only pay for the services you require, when you require them.
  • We assist our clients in the implementation and support of the entire suite of SAP HCM and SuccessFactors software and applications.

Why HR Focal Point

Why HR Focal Point

Strategy & Execution

  • We focus on your needs.
  • Our goal is to deliver the highest quality of service to our clients in hopes of gaining and retaining highly satisfied clients.
  • We offer a dedicated support portal.
  • Our clients benefit from solutions & products that HR Focal Point has developed for its entire client base.
  • We are continuously conducting process improvement evaluation with our clients.
  • We strive to streamline functionality & business processes.

Valuable Industry Partnerships

  • SAP Services Partner
  • SuccessFactors Consulting Partner


  • We are always at the ready!
  • Our standard support hours are: 8am to 8pm EST.
  • We have a guaranteed response time of 2 hours during our standard support hours.
  • We offer after hours support upon request.
  • We provide on-going as-needed support, i.e. flexible agreements.

SAP HCM and successfactors SPECIALISTS

  • HR Focal Point has been providing HCM consulting services since the early 1990's. We literally have hundreds of years of combined consulting experience on our team.
  • We have a redundancy of resources in all areas within the SAP HCM and SuccessFactors space.
  • Our experienced team of HCM and SuccessFactors resources can provide you with industry leading best practices and solutions.

Leadership Team

Leadership Team


Graham Wong received his Bachelor of Science degree in Commerce (Finance/Marketing) from the McIntire School of Commerce at the University of Virginia and earned enough credits on the side to earn a Bachelor of Arts degree in French.  Graham first became involved with technology while earning his Masters of Science degree in Management Information Systems under a DuPont Fellowship at the McIntire School of Commerce at the University of Virginia.  While earning his Masters degree Graham collaborated with his twin brother on one of the first multimedia marketing text books in the country.

The son of an American Foreign Service diplomat Graham grew up around the world spending considerable time in Malaysia, Korea, Australia, France, and China.

Graham is a seasoned SAP HCM consultant specializing in the fields of Time Management, xSS and custom technical development using a variety of technologies available in the SAP NetWeaver platform.  Graham is one of six technical editors for the SAP periodical HR Expert and has published multiple articles including articles on PU12 Interface Toolbox, SAP HR security, and HR Reporting.  Graham has worked with SAP applications from release 2.x through to the latest ECC releases and has taught for SAP America.


David earned his Bachelor of Business Administration degree at the Texas A&M University. David was one of 15 Platinum Payroll Consultants and an SAP Top Performer for SAP America in the United States.

David has co-developed and taught advanced SAP payroll courses on topics ranging from taxes to off-cycle and deduction processing. David’s specialty lies in addressing extremely complex payroll issues at large multi-national Fortune 50 and 500 companies across multiple industries.


Jennifer received her Bachelor of Arts degree in Spanish and International Studies (Translation Minor) from the University of Nebraska at Kearney. She followed that by working extensively in international business in the area of imports/exports within the Agricultural industry.

To date, Jennifer’s broad work experience covers Business Management, Human Resources, Payroll, Information Systems and Graphic Design. She is an experienced SAP HCM Consultant with in-depth experience working with multiple customers simultaneously across diverse areas of the SAP HCM application. Comprehensive SAP Payroll experience creating test cases for integration and parallel test plans. Including step by step processes, expected results, and problem solving/troubleshooting testing issues.


Tracy Simoneau received her Bachelor of Arts degree in Spanish and Physics from Erskine College. She has a background in HR, Compensation and HRIS, and is an accomplished SAP HCM Consultant with over 16 years of experience in the SAP/SuccessFactors arena.

Tracy specializes in assisting clients in the selection, implementation and support of the entire suite of SAP Human Capital Management. She is a well known and recognized speaker in the HR Conference circuit and is known for her ability to deliver results. Her experience ranges from analyzing and designing solutions to meet client needs to production support, implementation and project management. 

MITCH GARNER - cloud solutions manager

Mitch Garner received his Bachelor of Science degree in Computer Science from Pittsburg State University. Mitch is an information technology professional with a specialty in SAP system design, implementation and support. He has nine years of experience in full lifecycle implementations, technical architecture design, application design, ABAP development, security design and implementation, as well as skills in many functional areas. 

During his tenure with HR Focal Point, Mitch has worked with more than 25 clients. He has training, certifications, and specializes in many SAP HCM, SuccessFactors and non-HCM areas including: US Payroll, SAP Time Management, Personnel Administration, Organizational Management, SAP FI/CO, SAP Materials Management, SAP Project Systems, and SAP Financial Supply Chain Management.


Michele is a United States’ Army Military Intelligence veteran. She earned her Bachelor of Arts (Organizational Studies) degree at Eastern Michigan University, and has also earned her Professional in Human Resources certificate (PHR).  

Michele is an accomplished SAP HR Senior Consultant with over 15 years experience on the configuration and implementation of SAP HCM modules, covering versions 3.1h though ECC on all phases of the project implementation. Major areas of strength are Personnel Administration, Benefits, Organizational Management, Employee Self Services, Manager Self Services, Travel Planning, and integration of SuccessFactors Employee Central to Employee Central Payroll.

Michele has had the opportunity to work as a Senior Consultant for more than 20 clients during her tenure with HR Focal Point. 


Sarah Loconto received her Bachelor of Arts degree in Economics from The University of Texas. She has almost 20 years of experience as a top-rated Manager and Client Service Consultant. Her experience has led to an impressive track record of assembling and managing dynamic teams to deliver highly successful projects. With an emphasis on employee morale and professional growth, Sarah managed and motivated highly productive teams to deliver unparalleled success for clients and business partners. 

In addition to being among the best large system implementation project managers, Sarah is a strong overall SAP HCM consultant specializing in Personnel Administration and Organization Management with the ability to configure as well as analyze and design the best solutions for her clients. She has been a Partner at one of the largest SAP HCM Consultanciesy in the United States, and her work experience includes management positions with Advanced Micro Devices, PricewaterhouseCoopers and IBM. During those parts of her career, she was formally recognized for Outstanding Client Satisfaction, Excellence in Coaching/Mentoring, Excellence in Teamwork and various “Wildcard” and Spotlight awards.  Sarah has published numerous SAP presentations including “Designing, deploying, and managing SAP Employee Self-Service and SAP Manager Self-Service solutions: New strategies and guidelines” for HR2008 and “Configuring and Maintaining a Multi-Language SAP ERP HCM Environment” for HR2014.  


Qi Lu earned two Bachelor of Science degrees (Electrical and Computer Engineering and Information and Decision Systems) from Carnegie Mellon University. Qi is a Senior SAP HR/Payroll Consultant with more than 20 years of SAP HR experience. He has extensive configuration experience in Payroll, Personnel Administration, Benefits, and other HR modules. In addition to this configuration expertise, he also has experience in leading companies in reengineering their existing SAP human resource and payroll processes to maximize the organization's’ return on investment. 

Qi’s global SAP implementation experiences include implementations for the following countries: United States, Australia, Canada, France, the Netherlands, and the Kingdom of Saudi Arabia. He has worked with more than 20 HR Focal Point clients providing production support and new implementation configuration experience for SAP HR and Payroll applications.


Ben Marsh earned his Master of Business Administration degree from The University of Denver and his Bachelor of Science degree in Computer Science from The University of Colorado. Ben is a proven SAP NetWeaver Portal lead developer & architect with fifteen plus years of experience developing and delivering enterprise level web applications. Currently, his primary focus is leading full life cycle ESS/MSS implementations on the SAP NetWeaver platform with HR Renewal and Fiori, and in the cloud on SuccessFactors Employee Central. 

Ben is extremely articulate and a responsive manager with an in-depth knowledge of web technologies used by SAP.  Ben has the following certifications: 

  • SAP SuccessFactors Certified Application Associate - Cloud HCM Employee Central (THR81)

  • Oracle/Sun Certified Programmer for the Java 2 Platform, Standard Edition 1.4 (SCJP)

Ben spent 2005 - 2009 as an employee of IBM's Global Business Services working at client locations in the United States and in Germany. 

Ben has published numerous SAP presentations including “SAP NetWeaver Portal & Employee Self-Service: Education and Professional Certifications” for ASUG 2010 and “Configuring and Maintaining a Multi-Language SAP ERP HCM Environment” for HR2014.  



Our Client Relationships

Our Client Relationships

We know that in order to succeed we must work closely with our clients. That’s how we transform client engagements into long-lasting partnerships. To fully understand our client's needs, HR Focal Point immerses ourselves with their operations to discover areas that need improvement so we can design the most effective solutions for them. HR Focal Point also works with our clients to develop their skills and capabilities so they have the talent to improve their system well into the future. Simply put, our focus is on developing relationships, whether we are your Implementation Team, your Production Support Team or something in between.

HR Focal Point has worked with some of the best companies in the business.


Client Testimonials

Client Testimonials

I am sure if you look up “Perseverance” in the dictionary it will mention this ticket. Thanks for sticking with it and figuring it all out.
— System Engineer, Defense and Space Firm

Awesome job and wicked fast turnaround!
— SAP Director, Transportation/Trucking/Railroad Company

HRFP and IT coordinated the testing and did an excellent job on completing this task. Thank you!
— Payroll Advisor, Oil and Energy Company

The service that we have received during our payroll implementation as well as all the support we have received since then, has been fantastic. You have a great team of professionals working with you, and I look forward to working with them for years to come.
— HRIS Manager, International Offshore Oil and Gas Drilling Company

Good, “I’m satisfied” does not begin to cover how I would rate this item. The HR Focal Point team stayed with us through all of the scope changes, round after round of testing, data issues and huge gaps of silence. As with everything they do for us, they are top notch!
— System Engineer, Defense and Space Firm

HR Focal has been very good to resolve our issues and we have enjoyed working with the team. They are very knowledgeable and prompt.
— Payroll Manager, Store Fixture Company

It’s always good working with HR Focal Point and you get the job done right!
— Director IT SAP HR and Payroll, Tire and Automotive Company

Quick professional turnaround on a sensitive issue that required priority handling. Thanks.
— SAP Director, Transportation/Trucking/Railroad Company

Very happy with the quick resolution on this one.
— Sr HR Analyst, Oil and Energy Company

We are very happy with your service.
— - Assistant Director of SAP, International Public Accounting and Consulting Firm

Thanks for helping us turn these around so fast and keep us organized with our “existing” work.
— System Engineer, Defense and Space Firm

Expert resources and excellent work. You have set the bar high.
— SAP HR Analyst, International Chemical Producing Company

HR Focal Point was very prompt in providing us a solution to resolve our defect.
— Senior SAP Time Management IT Analyst, Mining and Metals Company

HR Focal Point has been very responsive and productive in resolving our urgent request.
— Information Technology and Services Professional, Global Oil, Gas and Petrochemicals Company

Our experience with HR Focal Point overall has been excellent. All consultants we have worked with have been competent and responsive. HR Focal Point has gone above and beyond to help us learn and facilitate through whatever the issue was. HR Focal Point has been beyond outstanding — and has truly been a lifesaver. The HR Focal Point team has responded to help us 24/7, has taken time to teach us about the system, has found creative and accurate solutions to problems, and has been a true business partner. I wanted to take this opportunity to recognize this extra effort and say thank you.
— Director of Compensation and Benefits, Utilities Manufacturing Firm

The HRFP team was able to provide the right information to us..
— Manager HR Systems and Reporting, Oil and Energy Company

Thanks for the very fast turnaround. We were able to identify an issue on Monday and have it resolved in production Wednesday night. A big thanks from the HR team!
— System Engineer, Defense and Space Firm

Great sense of urgency on this one. Thank you!
— HRIS, Systems and Reporting Manager, Oil and Energy Company

Thanks for the lesson on how to get to our data that is buried in these forms. Always good to add some trick to books.
— System Engineer, Defense and Space Firm

The HRFP team found a way to suppress the last page without having to make any code or script changes.
— Application Designer, Global Oil and Gas Company

Very quick reaction. Thanks!
— Delivery and Operation Manager, Global Apparel and Fashion Company