Consulting & Implementation Services

We have the service made for you, literally!

 HR Focal Point offers a variety of consulting and implementation services fit to meet your unique needs.

Services

Our customers are never just a number. We specialize in listening to our customer's needs and meeting their short and long-term objectives. We always look to establish long-term partnerships with our customers and strive to understand their unique needs so that we can provide flexible options and the right blend of services. We understand what it takes to keep an SAP system healthy and thriving and have the experience, talent, and happy customers to prove it.

 
 

  • Strategy & Consulting Services

  • Implementation Services

  • Support Services

  • 1000+ Projects

  • 50+ Live SuccessFactors Customers

  • 40+ Certified SuccessFactors Practitioners

  • 30+ Industries

  • Average Customer Employee Headcount Size is 25,000+

  • Average Customer Revenue Size is $8.5 billion

Strategy & Consulting Services

We know that optimization is vital to your business.

This is why HR Focal Point offers clients a variety of services to enhance processes and products.

Strategy & Consulting

Driven by our passion for improving the customer and user experience, we offer strategic consulting throughout your lifecycle with SAP SuccessFactors. From system planning, roadmap sessions, system health checks, and special initiatives (like Diversity and Inclusion projects), our experts are standing by to make sure you gain the right knowledge and understand your options.

Streamlined processes and efficiency is easy to accomplish with our best practice protocol and consultative and collaborative implementation approach.

 
 
 

We want to exceed all your expectations!

We challenge the status quo to drive streamlined business processes and help our customers overcome their business challenges with SAP Technology. In summary, with HR Focal Point, you get a partner that offers personalized customer-focused service to deliver the results you desire.

Additional services we offer:

  • Implementing functionality that missed the "initial phase" of implementation

  • Enabling enhancements to fit your needs

  • Coordinating system upgrades

  • Roadmap workshops

  • Staff augmentation

  • Training

Implementation Services

Experience an implementation the HR Focal Point way!

Implementation

Using the proven SAP Activate methodology, HR Focal Point's holistic approach ensures you get the maximum value from your SAP SuccessFactors HXM investment.

 
 

The HRFP Way

  • Our implementations start with a team of professionals who strive to be an extension of your team. We believe in transparency throughout the project with our customers to ensure that there is alignment of scope, timeline, budget and overall expectations.

  • HR Focal Point's implementation teams are comprised of 100% onshore, seasoned SAP/SuccessFactors Consultants led by exceptional Project Managers.

  • Our team is highly skilled and has a deep understanding of SAP/SuccessFactors functionality, SuccessFactors cloud processes, and human resources processes that can reach beyond "standard functionality."

  • Our team will work with you on how much testing support you need. Our goal is to make sure your User Acceptance Testing is successful. We can provide test scripts, lead the effort or fill a support role.

  • We provide high quality training to enable your team as part of knowledge transfer and post implementation.

Support Services

Your success is important to us!

In order to ensure your success with our solutions and services, we are here to support you during implementation, post-implementation, and beyond.

Support Services

Beyond implementation, we ensure you have the tools and knowledge necessary to effectively utilize your system. During our Knowledge Transfer, we provide exactly what is needed to achieve this goal using our expertise and providing targeted training.

Our SAP SuccessFactors certified professionals are available to assist with a wide range of human resources, talent and payroll initiatives from process development and training to data loads and interface support. Reach us via email or submit a ticket using our ticketing services,

We realize how important stabilization of your new ERP System is. This is why we work closely with each client after the implementation to certify that every opportunity to add value to your investment is being evaluated and accomplished. We pride ourselves on being able to assess and quickly fix any implementation issues that arise, which will save you time and money. We also are able to offer you additional training and/or knowledge transfer should the need arise. Basically, our expertise and commitment to assist you and your team does not stop at go-live.

 

Entrust HR Focal Point to take your business further with these post-implementation services:

  • Support for your SAP SuccessFactors human resources needs

  • Development of centralized processes and training

  • Tax reporting

  • Payroll runs

  • Master data updates

  • Government compliance

  • Data loads and interface support

  • Ad-hoc report creation

SIMPLE SUPPORT PORTAL

HR Focal Point offers you a dedicated support portal where your team of individual authorized users can submit and keep track of the status on production support tickets. This support portal provides the centralized structure and means to most efficiently submit, prioritize and manage support issues so that they are addressed as promptly and effectively as possible. Tickets can be generated via phone, email, or directly into the HR Focal Point ticketing web portal.

  • Easy to use and web based,  our ticketing system is available 24/7, so submitting after-hours support requests or checking the status of existing requests never needs to wait.

  • Our support team addresses tickets according to a customer response level matrix (P1 /Urgent, P2/High, P3/Normal, P4/Low) in order to ensure each ticket issue is addressed and resolved in a timely manner.

 

WE EMBRACE THE UNEXPECTED

Our support services are also suited for customers that need ad-hoc support, expectedly or unexpectedly, no matter how small. Whether it is launching your performance and goal management forms, fixing a report, updating a security role or delivering a mini project, we have you covered.

Our Support services provide you with SAP SuccessFactors Certified Consultants when you need them for as long as you need them. From full staff augmentation to quick break/fix items we provide services that fit your business needs and are easy on your budget.